Amped Fitness - Store Policies

At Amped Fitness, we are committed to delivering high-quality fitness apparel and providing an excellent shopping experience. Please take a moment to review our policies to ensure a smooth and hassle-free purchase.

1. Shipping Policy

Processing Time:
All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Times:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: Varies depending on the destination
    Shipping costs are calculated at checkout based on the weight and destination of your order.

Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via the provided link or by logging into your account.

2. Return & Exchange Policy

Return Policy:
We want you to love your Amped Fitness gear! If you’re not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. To be eligible for a return, the item must be unworn, unwashed, and with the original tags attached.

Non-Returnable Items:

  • Items marked as “final sale”
  • Gift cards

Return Process:
To initiate a return, please contact our customer support team with your order number and the item(s) you wish to return. You will be provided with instructions on how to send the item back.

Exchange Policy:
We offer exchanges for sizes or colors. Please contact us for assistance if you'd like to exchange your product.

3. Refund Policy

Refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a credit will automatically be applied to your original method of payment. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or card issuer.

Partial Refunds:
Partial refunds will be issued if the item is returned in a condition that is not resalable, including but not limited to:

  • Items with obvious signs of use
  • Items that have been damaged

4. Privacy Policy

At Amped Fitness, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your data.

Data We Collect:

  • Personal information (e.g., name, email address, shipping address)
  • Payment information (credit card details, billing address)
  • Usage data (e.g., browsing behavior, IP address)

How We Use Your Data:

  • To process and fulfill your orders
  • To send order updates and promotional emails (if you opt-in)
  • To improve our website and customer service

How We Protect Your Data:
We use SSL encryption to protect sensitive information and ensure your data is securely transmitted. We will never sell or share your personal information with third parties without your consent, except when required by law.

5. Terms & Conditions

Eligibility:
By using our website, you confirm that you are at least 18 years of age or have the consent of a parent or guardian to make purchases.

Product Information:
We make every effort to accurately display product details, including color, size, and price. However, due to variations in monitor settings, there may be slight differences between the product images on our website and the actual product you receive.

Pricing & Payment:
All prices on the website are in [your local currency] and are subject to change without notice. Payment for all orders is due at the time of purchase. We accept payments via [list payment methods accepted, e.g., credit cards, PayPal].

6. Frequently Asked Questions (FAQ)

  • How do I know what size to order?
    We provide a detailed size guide on each product page to help you choose the right size. If you’re still unsure, feel free to contact us for assistance!
  • Do you offer international shipping?
    Yes, we ship worldwide. International shipping rates and delivery times will vary depending on your location.
  • Can I cancel my order after placing it?
    We process orders quickly to get your products to you as fast as possible, so we cannot guarantee cancellations. Please contact us immediately after placing your order, and we’ll do our best to assist you.

7. Contact Us

For any questions or concerns regarding our policies, please feel free to reach out to our customer service team:
Email: info@ampedfitness.africa
Phone: +27 0638538324
Business Hours: Monday to Friday, 9 AM to 5 PM (excluding holidays)